Payment - we accept all forms of payment
Shipping - takes approx 3-5 business days except for the week of AUGUST 14th - 20th - We Will be closed this week. Orders will ship out 21st August unless it is a custom.
Priority mail shipping is $8.75 - Orders are normally shipped within a day of ordering, so customers generally receive their shift knob within a week. Shipping to Canada is shipped via US Postal Priority postage and takes approx 3-5 days, while shipments to Asia, Australia, Europe, and other global destinations are by way of USPS PRIORITY International mail, therefore tracked and insured, and can take anywhere of up to 10 days to -2 weeks.
Replacement Policy - we accept returns except customs (unless received damaged)
- Defective or damaged merchandise may be returned for replacement within 10 days of receipt.
- Replacement will be made 'in kind' for the original item.
- Shipping costs incurred in sending defective or damaged merchandise to us will be reimbursed.
- We require that you e-mail or phone 512-773-2674 for pre-approval prior to returning damaged merchandise for replacement. Then we will supply you with a correct address to ship to.
Merchandise must be returned exactly as received, including original packaging, and the brass reducer along with jam nut that was shipped with the order, if this isn't included there will be a $5 replacement charge that will be deducted from your credit card refund. There will also be a deduction of $3.00 to cover shipping if at that time we provided FREE shipping on your order. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order confirmation we e-mailed to you, and mail to:
5518 Great Divide Dr
Bee Cave, TX 78738
Please contact Customer Service with questions or concerns at 512-773-2674 M-F 8:00-5:00 CST - Central Standard Time) or email us.