Orders are normally shipped within 5 business days (M-F). Express orders will be shipped within 3 business days (M-F). Shipping to US locations are generally by way of Federal Express Ground/Home Delivery. Shipping to Canada, Asia, Australia, Europe, and other global destinations are by way of USPS International mail.
To determine shipping costs for products please go through the process of ordering an item - you will proceed to the Shipping Information page where shipping options are available. When you order a product you will first reach the 'Customer Login' page. You may 'Create a New Account' or 'Place Order Without Account'. Sometimes it is easaier to create an account so that I may contact you with any questions. You will be directed to the Customer Information page where you provide information in the 'Ship To' fields. Once you have added your information, including postal/zip code, click 'Continue' and you will be directed to the Shipping Information page.
Merchandise must be returned exactly as received, including original packaging. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order confirmation we e-mailed to you.
Please contact Customer Service with questions or concerns at 512-773-2674 M-F 8:00-5:00 CST - Central Standard Time) or email us.