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- Store Policy
Store Policy
Payment
Hot Rod Shift Knob accepts credit cards (Visa, Mastercard and American Express), and Paypal, Checks and money orders for payment. Our online security provides ordering with maximum security and privacy. Credit card orders are authorized on the day the order is received. See Privacy Policy
Shipping
Orders are normally shipped within 5 business days (M-F). Express orders will be shipped within 3 business days (M-F). Shipping to US locations are generally by way of Federal Express Ground/Home Delivery. Shipping to Canada, Asia, Australia, Europe, and other global destinations are by way of USPS International mail.
To determine shipping costs for products please go through the process of ordering an item - you will proceed to the Shipping Information page where shipping options are available. When you order a product you will first reach the 'Customer Login' page. You may 'Create a New Account' or 'Place Order Without Account'. Sometimes it is easaier to create an account so that I may contact you with any questions. You will be directed to the Customer Information page where you provide information in the 'Ship To' fields. Once you have added your information, including postal/zip code, click 'Continue' and you will be directed to the Shipping Information page.
Replacement Policy
Replacement
- Defective or damaged merchandise may be returned for replacement within 10 days of receipt.
- Replacement will be made 'in kind' for the original item.
- Shipping costs incurred in sending defective or damaged merchandise to us will be reimbursed.
- We require that you e-mail or phone 512-773-2674 for pre-approval prior to returning damaged merchandise for replacement. Then we will supply you with a correct address to ship to.
Merchandise must be returned exactly as received, including original packaging. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order confirmation we e-mailed to you.
Please contact Customer Service with questions or concerns at
